Frequently asked questions

  • Account
  • Deposits
  • Withdrawals
  • Affiliates
  • How do I get started?

    All you have to do is sign up at https://ctcoin.cc/?a=signup , and then login, click make a deposit, and then choose your plan and enter the amount you wish to invest.

  • What do I need to register?

    You need a valid e-mail address and valid credentials to register an account with us. You also need to have at least one account in any of our accepted payment methods.

  • Why do I need to register on your site?

    You need a valid e-mail address and valid credentials to register an account with us. You also need to have at least one account in any of our accepted payment methods.

  • I registered but did not receive the welcome e-mail.

    We assume that you used a Yahoo e-mail address upon regisration. Please be notified that Yahoo is having trouble receiving e-mails from our mail server. You may use other mail providers such as Gmail, Hotmail, Outlook and others. If you still cannot receive e-mails from our system, please contact our support team for diagnosis and assistance.

  • Can I register without an upline?

    Indeed. You can register without an upline.

  • Do I need an active deposit to earn commission?

    No, you are not required to have an active deposit in order to earn referral commission. All you need to do is market your referral link and you can start making money without investing.

  • I want to update my E-mail address.

    You can do this by contacting us and requesting us to manually edit your e-mail address. We do not allow editing of e-mail address by yourself in order to ensure your account security. Proof of ownership of the account is required prior to editing your e-mail address on file for you. In fact we do not allow editing of payment information as well, you are only allowed one time to enter your payout information, either on the registration form or on the PROFILE link on your account. Once this has been filled, you won't be able to edit it, and you will need our assistance to do so.

  • How can I reset a forgotten password?

    You may use our forgot password link at https://ctcoin/?a=forgot_password, or reach out to our customer support team on Live Chat. They will be more than happy to assist you in resetting your password should you have trouble resetting it yourself. You will have to go through our verification as a standard operating procedure before your password is reset for you through Live Chat.

  • How can I change my payout account?

    If you have filled up a specific payout acocunt upon registration or in your PROFILE page when logged in, then you will not be able to edit it by yourself. You will need to get in touch with our support team in order to get your payout account edited. Verification will be needed prior to clearing your payout account on file. Once verification is successful, you may then edit your payout information.

  • What if I don't have money to invest?

    You can still make money through our Affiliate Program. You can register an account and then advertise your referral links to acquire referrals or downlines. When your referrals or downlines invest with us, you will earn a commission.

  • How do I create an investment in your company?

    First, ensure that you have a registered account with us. After registration, you can start investing by logging in and then going to the deposit page. Once you are there, just follow the procedure on how to deposit and your deposit should be on its way to your account.

  • How much is the minimum deposit?

    The minimum deposit is $1.00 for the Starter Trade Plan.

  • How is the crypto currency converted to USD?

    The rates we use are the real-time rates of the crypto currencies we accept based on their designated blockchains.

  • Can I make multiple deposits to my current plan?

    Many are not aware, but each deposit is a separate transaction from each other. Each with its own expiration or maturity date and start date. You can make multiple deposits to any plan you wish regardless if you have a currently running plan on any plan. There is no limit to the number of deposits you can make in any plan we offer.

  • How do I make a deposit from account balance?

    To make a deposit from your account balance, just login normally, click the Deposit button and then follow the instructions, just select (for example you want to deposit from your Bitcoin Balance), Bitcoin Account Balance from the drop down selection of payment type and then continue as you would with a normal external deposit.

  • My deposit was not added instantly.

    There are several reasons for this. Check the below list of references for reasons.

    - You deposited via Crypto Currencies which require confirmations before getting added. Refer to the next Question below. - You deposited via ETH and used a smart contract address to transfer.

    If you transferred ETH too your ETH deposit address via your smart contract address, then your deposit will not be added instantly even after 6 confirmations, because our API requires the manual forwarding of Ethereum "Internal Transfers" deposits to our destination wallets. Thus this will be delayed until our provider can forward the deposit to our destination wallet. Expect 24 to 48 hours to resolve such issue.

  • How many confirmations for crypto deposits?

    The confirmations required per cryptocurrency deposit varies. Please refer to the list before for your reference:

    Deposits Via:

    Bitcoin - 1 confirmations
    Ethereum - 3 confirmations
    BitcoinCash - 3 confirmations
    Dash - 3 confirmations
    DogeCoin - 3 confirmations

  • How long should I wait for confirmation?

    This is not under our control. The time it takes to get the required number of confirmations from the crypto currency blockchains depend on the network load and network speed of the blockchain network. This may be really fast at times and sometimes overloaded and might even take hours to get a single confirmation. So we cannot estimate the duration you have to wait before your deposit gets confirmed.

  • What happens when my deposit expires / matures?

    When a deposit matures or expires. It becomes inactive. This means that it will stop making you money because it has completed its cycle. Only active deposits can give you profits to your account.

  • In what currency do I get paid my profits?

    The profits you will receive to your account will be dependent on the type of payment you used to make that deposit. If you invested Bitcoin, then the profits for that specific deposit will be in Bitcoin. So if you have multiple deposits in your account, you will be receiving multiple types of balances as well. You will also be credited referral commission based on the type of payment used by your referrals.

  • How much is your minimum withdrawal?

    The minimum withdrawal is based on the payment type. There is no maximum. Refer to the information below.

    Bitcoin - $1.00
    Ethereum - $1.00
    DogeCoin - $1.00
    BitcoinCash - $1.00
    Dash - $1.00
    Payeer - $0.20
    PerfectMoney - $0.20

  • Do you charge a fee to process a withdrawal?

    We do not charge any fees when you request a withdrawal.

  • Is the rate for crypto similar to that of the deposit?

    We convert USD to crypto using the real-time rates of the cryptocurrency versus the US Dollar at the time of processing.

  • I have enough balance, but it says I don't when I withdraw?

    There are 2 reasons for this to happen. Refer below:

    - You are requesting your total account balance without knowing whether your balance is in one single currency type or spread into different currency types. For example, your account may show $100.00 , but $50.00 in Bitcoin and $50.00 in Perfect Money. Your withdrawal request for $100.00 will not go through because you need to request $50.00 Bitcoin and $50.00 Perfect Money separately.

    - Your balance is in one single currency type but it shows you are withdrawing more than your maximum balance. Because our system calculates in up to several decimals, the rounded off value for your balance to the hundredths may be incorrect. So for example if you have $25.75 in your Bitcoin balance, and this happens, try to enter $25.74 and it will be submitted for sure.

  • Is withdrawal instant?

    No. We do not provide an instant withdrawal system. Period. Although withdrawals are somtimes processed like instant, by the administrator.

  • When can I withdraw?

    You can request for a withdrawal anytime you have a balance for a specific currency type that meets the minimum required withdrawable amount.

  • How long should I wait for a withdrawal to get processed?

    Withdrawals can take anywhere from a few minutes to hours. Please allow a maximum time frame of 48 hours to enable us an ample timeframe should there be technical issues with payment systems and or our system.

  • Can I withdraw to another currency type from my deposit?

    This is possible but on a case by case basis. You may contact the administrator directly via e-mail support on our support page https://ctcoin.cc/?a=support and send in your request. Some fees may be charged, depending on the amount you wish to convert. Generally, for small amounts, there is no fee. Just contact the support team for your request and see if it can be done at the moment.

  • I see withdrawals processed but mine is pending. Why?

    Please ensure that you have filled up your payout account information in your PROFILE link when logged in. A blank payout information means, we do not know where to send your withdrawal request to. When this occurs, ensure that you check your e-mail account or your Private Messages From Administrator message box in your account dashboard.

  • How much is your referral commission?

    We have a 3 Level Affiliate Program. You will earn 8% for your direct referrals, 3% for your 2nd level referrals, and 1% for your 3rd level referrals.

  • How do I use my referral link?

    You have three referral links you could use to promote our platform. All you have to do is copy any of the 3 links available on your dashboard. We suggest that you use the Splash Pages instead of the regular Referral link for a more effective marketing result.

  • Will I get a commission for deposits made from balance?

    Yes you will still earn commissions when a deposit is made from your referrals' account balance. This should save you time and fees if you originally planned to withdraw and then redeposit.

  • How many referrals can I have?

    You can have as many referrals you can get. There is no such limit in place for your number of referrals. This will all depend on your marketing skill and you are free to grow your network to any number you can possibly do.

  • Can I use my commissions for depositing?

    Yes you can. Anything that is in your balance, can be used to make a deposit from your account balance. Just ensure that you meet the minimum amount of deposit for the plan you wish to invest in.

  • Is it possible to change my upline?

    Depending on the reason for requesting this, we may allow this at times. To be sure, please contact the support team for more information.

  • I referred someone but he doesn't appear in my referrals.

    From time to time, a client-side error occurs and logs no UPLINE for a user when registering, despite having clicked the referrer's referral link. If this happens, please contact the support team for assistance. A series of questions may be asked to support the claim before an approval to move a member under you.

  • How can I view my whole network?

    Please login and click the NETWORK button in your members dashboard navigation menu.

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*Risk Warning: Before you enter foreign exchange and stock markets, you have to remember that trading currencies and other investment products is trading in nature and always involves a considerable risk. As a result of various financial fluctuations, you may not only significantly increase your capital, but also lose it completely. Online: 320